Refund Policy

This Refund Policy governs refunds and payment reversals for collaborations conducted through CleerCut. This Policy should be read alongside the Creator Agreement and Escrow and Payment Terms.

CleerCut facilitates payment workflows through third party payment providers. CleerCut does not act as a licensed escrow agent or bank.

Before a collaboration begins, the Client must deposit the full agreed campaign amount through CleerCut's payment system. Funds are processed and held by CleerCut's third party payment provider until released under the conditions defined in the applicable campaign agreement and Escrow and Payment Terms.

Funds are released to the Creator under any of the following conditions:

• The Client marks the collaboration as complete after reviewing deliverables
• The Client does not raise a dispute within seven business days following the campaign deadline after valid deliverable submission
• CleerCut determines, at its sole discretion, that deliverables comply with the campaign brief

Once funds are released to the Creator, the transaction is considered final and non-refundable through the Platform.

A Creator's payment will not be reversed in the following circumstances:

• The Client approved deliverables and payout has been released
• The Client expresses subjective dissatisfaction when deliverables comply with the campaign brief
• The Client changes their mind after approval
• The Client failed to clearly communicate expectations in the campaign brief
• Any agreements or payments made off-platform

If:

• The Creator submits an initial draft that reasonably complies with the campaign brief; and
• The Client does not request revisions within five business days;

Then:

• Sixty percent of the agreed compensation will be released to the Creator;
• Forty percent will be refunded to the Client.

Determination of reasonable compliance is made solely at CleerCut's discretion.

Stripe's standard payment processing fees are non-refundable. These fees are deducted from Creator payouts and are the responsibility of the Creator. CleerCut does not absorb third party processing fees.

Disputes must be raised within seven business days following the campaign deadline or draft submission, as applicable. Both parties must provide supporting documentation. CleerCut may determine:

• Whether deliverables comply with the campaign brief
• Whether revision windows were properly observed
• Whether partial payment applies
• Whether funds should be released or refunded

CleerCut's decision is final and binding.

CleerCut may update this Refund Policy at any time. Continued use of the Platform constitutes acceptance of updates.