Refund Policy

This Refund Policy governs refunds and payment reversals for collaborations conducted through CleerCut. This Policy should be read alongside the Client Agreement and Escrow and Payment Terms. CleerCut facilitates payment workflows through third party payment providers and does not act as a licensed escrow agent or bank.

Before a collaboration begins, the Client must deposit the full agreed campaign amount through CleerCut's payment system. Funds are held by CleerCut's third party payment provider until released under the conditions defined in the applicable campaign agreement and Escrow and Payment Terms.

A. No Draft Submitted — If the Creator fails to submit an initial draft by the agreed deadline, the Client may cancel the collaboration and receive a refund of the escrowed funds, less any non-refundable payment processing fees.

B. Partial Completion (60 Percent Rule) — If the Creator submits an initial draft that reasonably complies with the campaign brief and the Client does not request revisions within five business days, then sixty percent of the agreed compensation will be released to the Creator and forty percent will be refunded to the Client. Determination of reasonable compliance is made solely at CleerCut's discretion.

C. Dispute Resolution in Favor of Client — If CleerCut determines that the Creator failed to meet contractual obligations, escrowed funds may be refunded in whole or in part to the Client. CleerCut's decision is final and binding.

Refunds will not be issued in the following circumstances:

• Deliverables have been approved and payout has been released
• Subjective dissatisfaction when deliverables comply with the campaign brief
• Change of mind after approval
• Failure to clearly communicate expectations in the campaign brief
• Off-platform payments or agreements

Stripe's standard payment processing fees are non-refundable. If a Client receives a refund prior to payout release, processing fees associated with the transaction will not be returned and remain the responsibility of the Client. CleerCut does not absorb third party processing fees.

Disputes must be raised within seven business days following the campaign deadline or draft submission. Both parties must provide supporting documentation. CleerCut's decision is final and binding.

If a Client initiates a chargeback or payment reversal after funds have been released to the Creator, CleerCut may absorb the financial loss at its discretion, suspend or restrict the Client account, and pursue recovery through lawful means. Users who bypass CleerCut's dispute process by initiating a chargeback may face immediate account restrictions.

CleerCut may update this Refund Policy at any time. Continued use of the Platform constitutes acceptance of updates.